Troubleshooting

How can I accept credit card payments when the internet is down?

How to take offline card payments, understand the risks, and complete them when connectivity returns.

Troubleshooting the Dejavoo Countertop Terminal

If your Dejavoo Countertop terminal is not processing transactions, follow these steps to diagnose and fix the issue.

My TP Link WiFi Adapter is Not Working

My Socket Mobile Scanner Stopped Working

My Receipt Printer Is Not Printing Receipts

I Have An Issue with A Shoptiques Order

How To Enable Automated Shipping Notifications

My Product Photos are not the Right Size

Printing Labels

3 ways to print product labels (barcodes) in the POS System

Using Bypass Mode on the Dejavoo Terminal

How to enable Bypass mode on your Dejavoo terminal so you can keep taking card payments when the POS can't start a transaction, and how to record those sales afterward.

I Can't Open the Register (the Open button doesn't do anything)

If tapping Open dismisses the Open Register window but the menu still says Open Register, check your iPad's date and time.