Congratulations on your first Shoptiques order!
When one of your products sells on Shoptiques, you'll receive an email with everything you need to fulfill the order.
Fulfilling the Order
- Open the Shoptiques order email.
- Review the items included in the order.
- Print the prepaid USPS shipping label attached to the email.
- Carefully package the order.
- Affix the prepaid USPS shipping label to the outside of the package.
- Drop the package off at your local USPS location or schedule a USPS pickup, if available in your area.
Shipping Deadline
Please ship your Shoptiques order within 2 business days of receiving the order email.
Shipping orders promptly helps ensure a great customer experience and keeps your Shoptiques store in good standing.
Make It Personal
One of the things customers love most about shopping on Shoptiques is supporting independent boutiques. Consider including a handwritten thank-you note with each order to create a memorable experience and let your customers know you appreciate their support. It's a small gesture that can make a big impact.
Frequently Asked Questions
Why doesn't the order show the customer's contact information?
This is normal. Customers who purchase through the Shoptiques.com marketplace are not added to your Material customer list, and their contact details are not shared — Shoptiques manages the customer relationship for marketplace orders.
Can a Shoptiques order be canceled?
Yes. Customers request a cancellation by contacting our support team, and we will only cancel the order after getting your (the boutique's) approval.
When do I get paid for a Shoptiques order?
Payment for a Shoptiques order arrives 14 days after the order's return period expires.
Need Help?
If you have any questions about fulfilling a Shoptiques order, please contact the Material Retail Team. We're happy to help!