If you can’t find what you need in the help center, here’s how to reach our support team. We’re available Monday-Friday, 9am-6pm ET.
Material POS
Fill out our support form and we'll reply as soon as possible. This is often the fastest way to get in touch with our team.
Or email us directly at help@materialretail.com.
Text
Text our support team at +1 (914) 495-2088 with any questions about Material POS. A team member will reply during support hours. Message and data rates may apply. Message frequency varies. Reply STOP to opt out, or HELP for help. By texting us, you agree to our Privacy Policy and Terms of Service.
Call
For urgent issues, call +1 (877) 729-0674. Leave a message and it will immediately page our on-call team.
Merchant Services
Call PayBright Merchant Services
If PayBright is your merchant services provider and your issue is related to:
- Your Dejavoo Credit Card Terminal not working, or
- Payment processing questions (processing fees, batching, settlement times, etc.)
Call PayBright Support at +1 (984) 272-2568