There are multiple ways to refund a customer.
Based on a previous purchase:
- Click the barcode icon and scan the barcode on the receipt (this will navigate you to the receipt — you can also find it by clicking the order on the Sales page)
- Click "Exchange, Refund"
- Click to add the items the customer is returning to the cart
- Click "Refund"
- Select the payment method to use for the refund
- Click "Complete Return"
- The customer has now been refunded
Use the steps below:
Not based on a previous sale:
- Click "Add to cart"
- Swipe the product in the cart to the right and click "Exchange Refund"
- Click "Refund (1 item)"
- Choose the payment method to issue the refund
- Click "Complete Return"
- You're done — the refund is processed
Use the steps below:
🎉 Congratulations, you've successfully refunded the customer! If you run into any issues along the way, don't hesitate to reach out for support.