Dejavoo Terminal Not Processing Transactions: Troubleshooting Guide

Step 1: Check if the Payment Gateway Is Down

1. Note any error messages on the terminal or in the Material POS app.

2. If you see a connection or timeout error, the payment gateway may be experiencing a temporary outage.

3. Contact PayBright support to confirm whether there is a known outage.

1. Switch your terminal to Bypass mode to continue processing transactions.

Bypass Instructions for P-series devices



Bypass Instructions for Z8 devices

1. Press F1
2. Use the down arrow to select “SPIN Bypass”
3. Press “OK”
4. Enter password “1234” and press “OK”
5. Manually key in the amount to charge customer and press “OK”
6. Have customer complete transaction as normal.

2. Transactions processed in bypass mode will be batched and submitted once the gateway is back online.

3. Once the outage is resolved, run a test transaction to confirm everything is working normally.

Step 2: Verify Your Payment Credentials

1. Open the Material POS app

2. Go to Settings > Payment Processing

3. Verify that the following fields match the credentials provided by PayBright:
• TPN
• AuthKey
• iPOS Token

4. If any field is incorrect or empty, enter the correct value and tap “Save Changes”

5. Run a test transaction to confirm the terminal is now processing

Still Not Working?

• The terminal itself may need to be reconfigured. Contact PayBright support to verify the terminal-side setup.

• If the issue persists, contact Material POS support for further assistance at (646) 368-9685 x2.