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TIP: Use the Search icon in the top right to quickly find what you are looking for.

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Most Common Problems


How to refund a customer through WorldPay's IQ Portal

UPDATED 3/18: My DYMO Label Printer Is Printing Blank Tags

My DYMO Label Printer Stopped Working

My Socket Mobile Scanner Stopped Working

My Receipt Printer Is Not Printing Receipts

I Can't Process Credit Cards In Store

How do I print tags?

My products are not showing up on my website or on Shoptiques

I Have An Issue with A Shoptiques Order

Recent Updates


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Head over to the Recent Updates page to see a list of all recent releases!

Recent Updates

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If you would like to schedule free training, or talk to someone about your account, please select a time from this calendar:

https://calendly.com/pos-support

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Using The Material Point of Sale


In Store


Hardware

How to Reset & Reprogram TP Link

Hardware Requirements For Material POS

How To Install DYMO Software on a Mac

Receipt Printer Setup

Cash Drawer

DYMO Label Printer

At The Register

Ring Up A Customer Paying With Cash

Ring Up A Customer Paying With a Credit Card

How To Do A Return

Using Store Credit

How to Redeem a Gift Card from your Old System

How To Use A Gift Card

How to check your current SPOS Version

How To Close Your Register

Back Office

Entering Purchase Orders

Transfer Orders

Return Orders

Inventory Check

How to Calculate Inventory on Hand

How To Manage Employees

Overview of Employee Permissions

How To Set Up the Loyalty Program

How To Upload Products

How to Do a Quick Inventory Check

How To Merge Customers

How to Export Inventory from Quickbooks Desktop

Shoptiques.com


Resizing Images for Shoptiques

Shipping orders

How To Upload Products

How to mark down sale items in boutique admin

How to mark down sale items for ONLY Shoptiques.com

SPOS - How to remove sale prices from shoptiques.com

How to remove sale prices in boutique admin

How To Upload Men's Products

Available Men's Categories

How To Use Save & Add Another

How To Sort by Stock on Products Dashboard

Online


Connecting your Domain

Updating Homepage Images

Updating About us Page

Updating Return Policy

How to set up promo codes

Shipping orders

How To Change Your Shipping Charge

How To Upload Products

How To Set Up Navigation

How To Set Up Categories

How to Create Collections

How to do a return/refund for an online order

CUSTOM SITE ONLY: How to Update Your Product Strip

CUSTOM SITE ONLY: How to add SEO keywords & meta description to website

How To Set Up DNS Records For Customer Notifications

Marketing Tools


Automated Shoptiques Emails

How To Use Email Marketing

How To Submit Marketing Requests

How To Approve Your Design

Set Up & Use Conversations

Automated Texts

Integrations


How to Integrate QuickBooks

QuickBooks Mapping

How To Upload Your Facebook Catalog

How To Automate Your Facebook Feed From SPOS

๐Ÿ“žย Contact Us


Still can't find what you need? Give us a call at 646.368.9685 x 2 or send us an email at [email protected].

Getting Started


Importing Products

Adding Sales Tax Rates

Adding Employees

Creating Customers

Payment Processing

Adding & Assigning Departments

SPOS With WorldPay

SPOS With Cayan

Hardware For Material POS

iPad Requirements

Setting Up Your TSYS (Cayan) Countertop Device

Setting Up Your Worldpay Countertop Device